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HERE IS A LETTER I SENT TORO TO START THINGS OFF:

I have found a serious manufacturing defect on the Toro 302** **" walk behind mower.It has been looked at by the best mechanics around over the last 5 years and to this datenobody has found an answer. I am sure of that because there would have been service bulletinor product recall.

I have 2 of these mowers with serial numbers only 3 apart from one another.When I found the solution to the problem of the 1st one, I checked the second oneand sure enough it was the same way.

The problem or complaint is, when you are using the mower and go into a turnsometimes it will not come out of the turn for 3 or 4 seconds. It is intermittent andyou never know when it will happen. Needless to say no one wanted to use any 1 of these mowers.

They were brought back to get serviced over and over again during the 2 year warranty period andno one could figure what the problem was. So we were just stuck with 2 mowers that caused many injuriesover the years and tons of headaches and money not well spent.I am sure there are hundreds if not thousands of these mowers out there that are the same wayand no one knows what to do about them. If you do have info about this I would like to hear about it.

but I am sure that others who have purchased these units are living with the same headache That I have had since I bought them. And with the horrible customer service that your company givesit is a shame if not downright condescending.

if your company is truly interested in there costumers and want to do right by them contact me backand I will give you the details of what actually is the problem.

Dean DanosPersonnel Touch Lawn and LandscapeSchoolcraft, Mi. 49087

P.S. my authorized service dealer is Extreme Power in Kalamazoo, Mi.

THERE RESPONCE WAS THIS

I am out of the office the week of July 2 and will be returning Monday, July 9. I will not have access to e-mail while I'm away. I will respond to you upon my return to the office. Co-op advertising pre-approvals and co-op questions should be directed to RLC@***.com.

--------------------------------------------------------------------------------This electronic message including any attachments ("Message") may contain information that is privileged, confidential and/or exempt from disclosure under trade secret and other applicable law. If you are not the intended recipient, notify the sender immediately, permanently delete all copies of this Message, and be aware that examination, use, dissemination, duplication or disclosure of this Message is strictly prohibited. Dear Dean Danos,

Thank you for contacting Toro Customer Care. We are working on providing you with an answer to your email. Due to high seasonal volumes, it may take up to two business days for us to respond. Please refer to Case #237**** if you need any additional assistance.

If you have not seen a response from us in two business days, please check your SPAM box and filter. We have heard quite a few emails go to SPAM.

To find a dealer near you, please visit https://homeownersolutions.toro.com/portal/server.pt/community/dealer_locator/226.

For answers to frequently asked questions, please visit https://homeownersolutions.toro.com/portal/server.pt/community/faq%27s/224.

For US Customers, some parts and owners manuals are available on-line. Please visit https://www.shoptoro.com/Comergent/en/US/adirect/Toro to find parts or owners manuals.

Thank you,

Toro Customer Care

*** Please do not edit the subject line when replying to this email ***AND THEN I GOT THIS ONE THAT MAKES NO SENCE SINCE I ALLREADY EXPLAINED IN THE COMPLAINT WE ALLREADY DID THAT.

7/10/2012

Dear Mr. Danos,

Thank you for taking the time to contact The Toro Company. We are sorry to learn of the difficulty you have experienced with making turns with your mower, and appreciate you bringing it to our attention.

We ask that you please contact one of the following Authorized Servicing dealers to inspect your unit, as we are unable to see the unit to help troubleshoot the cause of the problem. Toro is proud of our Service Dealer qualifications and we are confident that their assistance will be beneficial in this matter.

Below are listed dealers near you. Should you need additional locations, please visit our dealer locator.

Extreme Power Equipment (Dba) 1418 Ravine Road, Kalamazoo, MI, US, 49004 Phone: (269) 341-****, Fax :(269) 341-****

Kryders Lawnmower Sales & Service 51543 Sr 19, Elkhart, IN, U

Ss, 46514 Phone: (574) 264-****, Fax :(574) 262-****

Mid County Lawn & Gdn 3959 South M-139, Saint Joseph, MI, US, 49085 Phone: (269) 429-****, Fax :(269) 429-****

Chandler Sls & Svc 51465 Indiana State Route 933, South Bend, IN, US, 46637 Phone: (574) 272-****, Fax :(574) 272-****

Note: Some dealers may choose to service only the products they sell. When using the dealer locator, please call the dealer prior to bringing in your machine or look for, "Services Product Regardless of Where Purchased".

We sincerely regret the inconvenience this has caused you and appreciate your taking the time to notify us.

Sincerely,

Bruce D.Customer Care Representative

Case Number 237****

--------------------------------------------------------------------------------This electronic message including any attachments ("Message") may contain information that is privileged, confidential and/or exempt from disclosure under trade secret and other applicable law. If you are not the intended recipient, notify the sender immediately, permanently delete all copies of this Message, and be aware that examination, use, dissemination, duplication or disclosure of this Message is strictly prohibited.

AFTER THIS IT WAS ALL DOWNHILL. THE MOWER IN QUESTION HAS THE HYDRO FILTER HEAD INSTALLED BACKWARDS FROM THE FACTORY. IT WAS INDEPENDENTLY VERIFIED BY A CERTIFIED TORO MECHANIC. THIS ALLOWS A RESTRICTED FLOW TO THE HYDRO PUMPS THUS ALLOWING THE PUMPS FLUID LEVEL TO GET TOO LOW AND HAVING A LOSS IN PRESSURE. WHEN THIS HAPPENS THE MOWER DOES NOT RESPOND IN THE CORRECT DIRECTION. THE CUSTOMER "COMPLAINT SPECIALIST" DID NOT EVEN KNOW WHAT I WAS TALKING ABOUT! TOO HIGH TECH FOR HIM. AFTER 30 MINUTES OF TRYING TO GET HIM TO UNDERSTAND WHAT THE PROBLEM IS, HE SAID HE WILL GET BACK WITH ME.

AFTER 2 WEEKS WENT BY I CALLED HIM AND HE SID HE WAS ABOUT TO CALL ME! HE SAID HIS UNDERESTANDING ( FROM HIS FIELD REP THAT TALKED TO MY CERTIFIED TORO MECHANIC WAS I WAS HAVING PROBLEMS CONNECTING THE HYDRO HOSES CORRECTLY AND I COULD NOT GET THE HYDRO FILTER ON!?!!?!?! iS THIS NUTS? ANYWAY AFTER ANOTHER HOUR OF DISCUSSING THIS MATTER WITH HIM HE SAID I TALKED TO MY TORO TECH IN HOUSE AND THAT HAVING THE HYDRO FILTER BACKWARDS EFFECTS NOTHING. EVEN THOUGH IT WAS CHECKED OUT AND VERIFIED I WAS CORRECT. SO THEY ARE DOING NOTHING, KNOWING THAT THERE IS A PROBLEM THAT PROBABLY EFFECTS OVER 10000 MOWERS. IF THEY BURY THIS IT COST THEM NOTHING AND THEY ARE GETTING AWAY WITH NOT ONLY CUSRTOMER SERVICE BUT A POTENTIAL MAJOR LAWSUIT IF I JUST GO AWAY. IWONT! SPREAD THIS AROUND AND LET SEE WHAT HAPPENS

Monetary Loss: $14.

Location: South Haven, Michigan

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Dean D Jdp

This is my complaint and is not Anonymous. Sorry I computer died in the registration process and i did not get linked to this complaint.

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